Refunds

Our highest priority is to ensure that you are satisfied with your purchase, so everyone who shops on Fine Dog Beds receives the following guarantees:

• If you are unsatisfied with the product, you may return it within 30 days after it’s delivered for a refund.

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 30-day money back guarantee, which means you have 30 days after your item is delivered to your address to request a return. Simply send us a message on our Contact Us page or contact us at support@finedogbeds.com to start the process.

Order Cancellations

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours before we ship the product.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size, you must contact us first at our Contact Us and we will guide you through the steps.

Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund; however; you will be required to ship it back to us at your expense.

Please contact us first and we will guide you through the return process. We are always ready to provide you with the best possible support. Please do not ship your product back to us unless we authorize you to do so.